Support
FAQ

The Audioactive player is a freeware helper app.  Once it is installed, you should not try to launch it. Rather you should open your MP3 file or to go to a website which serves pure MP3 streams and choose listen. This will cause the Audioactive player to be launched.  If you are looking for more MP3 audio, type MP3 in your search engine and you'll be amazed at the incredible surge of  MP3 files.

A number of streams are available at www.audioactive.com/listen/  If you can't access these files with this player, don't panic - you're not supposed to!!  Our professional hardware encoders include the Microsoft NetShow Services Server for advanced real-time streaming.  Professional webcasters using the NetShow server utilize Audioactive MP3 encoding and the NetShow ASF transport protocol.  When listening to these stations the MS Media Player should be used to accept the ASF protocol.  ASF adds a cool layer of error correction to make up for the potential latencies that naturally occur over the Internet for uninterrupted listening enjoyment.

More questions about installation and use of the Audioactive Player? Please refer to the list of Frequently Asked Questions (FAQs) below. If you have the proper hardware and connectivity requirements, installation and operation of the Player is like boiling water. Nothing to it!

Player FAQ
Our Player FAQ contains answers to the most common questions regarding the Audioactive Player. This includes general connection and streaming information, as well as platform specific setup and configuration details.

Contact Info
If after using the resources on our web site, the answer still eludes you, send an email to help@Audioactive.com with your questions - along with the following information - and we will try to resolve your problem: